Terms of Service

Version v1.2 · Effective Date: May 27, 2026 · Last Updated: October 6, 2026

These Terms of Service ("Terms") govern your access to and use of the RevCatch platform, websites, and services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

RevCatch provides AI-assisted call capture and lead-recovery software for automotive dealership parts departments and independent repair shops. The Service captures inbound call details, organizes leads, and delivers operational notifications to authorized personnel and RevCatch staff.

2. Call Handling and Dealer Obligations

RevCatch answers forwarded calls using an automated AI assistant. The assistant discloses its automated nature at the beginning of each call. Calls are transcribed in real time to extract lead information.

By enabling call forwarding to RevCatch, you represent that you have the authority to do so and that your use of the Service complies with all applicable federal and state laws, including laws governing call recording and monitoring in your jurisdiction.

In states requiring all-party consent to recording, you are responsible for ensuring that callers to your business are notified that calls may be recorded, transcribed, and processed by an automated system. This may include updating your existing phone greeting or hold message. RevCatch's AI assistant provides its own disclosure at the start of each call, but this does not replace your obligation to comply with local law.

Call transcripts are retained for 30 days and then permanently deleted. Lead data extracted from calls is retained for the duration of your account.

3. Text Message (SMS) Program

Program name: RevCatch Lead Alerts.

What it is. An optional notification program for authorized dealership and repair shop personnel. Participants receive operational text messages about their own RevCatch account — alerts when a call is captured, daily recaps, and trial, billing, and account-setup notices. RevCatch does not send marketing or promotional text messages, and does not text your customers or callers, except RevCatch Shops callers who say yes during their call (see below).

Who can join. Only business personnel you authorize, using their own mobile number and giving their own consent. You may not enroll another person's number on their behalf without their permission.

Consent. Enrollment requires an affirmative opt-in — ticking the SMS consent box next to the mobile number. The box is never pre-ticked. Consent is not a condition of purchase, of employment, or of using the Service. RevCatch works without SMS, using the dashboard and email, and anyone who declines receives the same information by those channels.

Message frequency. Message frequency varies, depending on your account and your call volume. Most accounts receive between 1 and 10 messages per day.

Cost. RevCatch does not charge for these messages. Message and data rates may apply from your mobile carrier.

Opting out and getting help. Reply STOP to any message to unsubscribe that number. You will receive one confirmation message and no further texts. Reply HELP for help, or contact support@revcatchparts.com. SMS can also be turned off at any time in your account settings.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and is not guaranteed.

Texts to people who call a repair shop (RevCatch Shops only)

When someone calls a repair shop that uses RevCatch, the shop's AI assistant may ask once during the call: "Is it OK if [owner] at [shop] texts you back at this number?" We text that person only if they say yes. We save their answer with the date, time and call ID, and never ask again. Texts are only about their call, such as appointment times or vehicle status. We never send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop, or HELP for help. Mobile numbers and consent records are never sold or shared with third parties for marketing. RevCatch Parts does not text callers.

4. Accounts & Eligibility

The Service is a business-to-business product. Accounts may only be created and used by businesses and their authorized representatives (for example, dealership owners, parts managers, shop owners, and authorized employees). You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity under your account.

5. Subscriptions & Billing

The Service is offered on a paid basis, which may include a one-time setup fee, a recurring monthly subscription, and any applicable free-trial period. Fees are billed through our payment provider (Stripe), and recurring charges continue until cancelled in accordance with your plan. Except where required by law, fees are non-refundable.

6. Acceptable Use

You agree not to misuse the Service, including by attempting to access it without authorization, interfering with its operation, or using it in violation of applicable law (including telecommunications and consumer-protection laws). You are responsible for ensuring you have a lawful basis to process any caller or customer information you handle through the Service.

7. Intellectual Property

The Service, including its software, content, and trademarks, is owned by RevCatch and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Data you submit remains yours, and you grant us the rights necessary to process it to provide the Service.

8. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, RevCatch will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Service.

10. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access for violation of these Terms or as required by law.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last Updated" date above. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact Us

RevCatch
Chatsworth, California, USA
Support: support@revcatchparts.com